LEARNINGCLUES • REDESIGN
Going to market by enhancing usability and features of an AI Chat
SKILLS
Competitive Analysis, Prototyping, Accessibility, Design Systems
TOOLS
Figma, Wave, aXe DevTools, PostHog
DURATION
Aug 2024 - Dec 2024
(4 months)
IMPACT
0→4 paying customers!
adoption rate
users asked at least 1 query
avg. monthly retention rate
COMPANY
LearningClues is a B2B AI startup that sells edtech software to universities.
PRODUCT
StudyClues is an AI chat linked to the LMS that responds with citations to course materials.
PROBLEM EXPLORATION
Identifying and prioritizing business, stakeholder, and end-user problems
BUSINESS PROBLEM
Inability to convert pilots into paying customers.
Adoption rate
Weekly active students (% of enrolled)
LearningClues needed 18–22% adoption to convert pilots into paying clients.
STAKEHOLDER ADOPTION PROBLEM
Academic Integrity Concerns
Limited feature set,
strong competition
FINAL PROBLEM STATEMENT
StudyClues has low end-user adoption, and usability issues; stakeholders are concerned about academic misconduct and limited features — both are preventing LearningClues from converting pilots into paying customers.
CONSTRAINTS
IDEATION / ADDRESSING STAKEHOLDER ADOPTION PROBLEMS
Academic Integrity: What happens when students put homework questions in the chat?
How do we implement this coaching persona, then?
Can students explicitly enter the coach mode or is it more of an implicit persona that the bot takes on when it detects homework questions?
DESIGN EXPLORATIONS: COMPETITIVE ANALYSIS
SOLUTION / ACADEMIC MISCONDUCT
Enter Coach Mode
Auto-activates implicitly in StudyClues responses if a homework question is detected.
Students can explicitly toggle it on/off and use it as a new conversational feature.
Added as a visible chip based on ChatGPT’s already familiar conversation modes
Stakeholder approved!
IDEATION / ADDRESSING STAKEHOLDER ADOPTION PROBLEMS
Limited Search Experience: How can we broaden our search capability?
EXPLORING TRADEOFFS
Web Search
✓ competitive edge with URL collections
✓ already using OpenAI APIs
✘ too costly with no paying customers
File Collections
✓ more personalized
✓ protects university IP
✘ too big of an engineering lift
✘ increased data storage costs
Multi-course Search
✓ easiest technical & cost lift
✓ existing access to student LMS data
✓ competitively unique
✘ not as broad of a search radius
SOLUTION / BROADENING SEARCH
Enter Multi-course Mode
Stakeholder approved!
IDEATION / ADDRESSING END-USER ADOPTION & USABILITY PROBLEMS
First-touch Friction: How can we prompt students to use StudyClues?
ADDRESSING FIRST-TOUCH FRICTION: OPTION #2
Onboarding Flow
An Interactive walkthrough of StudyClues: Asking a question and interacting with citations.
EXPLORING TRADEOFFS
Instructor Publicity
✓ students heavily influenced
✘ not all instructors willing
✘ extra work for instructor
Onboarding
✓ no external involvement from stakeholders req
✓ easiest to ensure students see it
✓ can be used to address privacy
✘ only a one-time thing
LMS Reminders
✓ Market potential use cases
✓ strategically remind students to keep coming back
✘ universities do not allow direct messaging students
Dashboard
✓ more personalized entry points to capture attention and nudge students into action
✓ can be combined with onb
✘ engineering cost is high
✘ instructors denied lecture highlights concept
SOLUTION / FIRST-TOUCH FRICTION
Enter Walkthrough Onboarding Flow
Engineers said NO :(
A walkthrough onboarding was too invasive for our current codebase.
Enter Modal Onboarding Flow (Iteration #2)
Engineering Approved!
Addresses privacy concerns in step 1
A click-through modal slideshow was easier to maintain long-term and used GIFs to mimic the same interactions.
IDEATION / ADDRESSING END-USER ADOPTION & USABILITY PROBLEMS
How can we improve feature discoverability?
DESIGN ALTERNATIVES
Iteration #1
Popular Questions accordion is open by default
Iteration #12
No Accordion. Popular Questions only appear at the start of each conversation.
✓ saves screen real estate
✓ aligns with past usage trends
SOLUTION / ADDRESSING END-USER ADOPTION & USABILITY PROBLEMS
How can we address privacy concerns?
An up-front privacy-disclaimer as the first non-skippable step of the onboarding flow.
FINAL SOLUTION
Bringing everything together…
FINAL DESIGN
Now for a visual refresh…
RESPONSIVENESS & ACCESSIBILITY
Ensuring designs do not break even when zoomed up to 200%
OUTCOME
By driving a 22% adoption rate for StudyClues, I helped LearningClues go from 0→4 customers and achieve multiple new pilot partnerships!
Pictured alongside Perry Samson, CEO & Co-Founder @ LearningClues, presenting my work at EDTECH WEEK 2025 in NYC
Demo-ing my LearningClues work to faculty and investors at the Michigan Invention Celebration, Nov 2024.
REFLECTIONS
What I would do Differently
Leverage AI to explore more alternatives
How can we make StudyClues more agentic?
Suggesting context-aware follow-up questions?
Administer In-app Surveys
Record qualitative feedback from students through platform surveys to work around stakeholder user research barriers.
No direct evidence to confirm if privacy concerns were fully addressed.
Learning to anticipate and design around stakeholder policy restrictions…
Accessibility compliance can be time-consuming and a deal-breaker in B2B Edtech.
It's so important to design AI agents for trust, agency, and transparency.
Thanks for sticking till the end! :)